Applying ITIL framework to analyze problem management’s KPI: a case study of Mesiniaga Berhad / Abdul Jalil Abdul Rahim

Applying ITIL framework to analyze problem management’s KPI: a case study of Mesiniaga Berhad / Abdul Jalil Abdul Rahim

Problem Management (PM) is one of the components in the Information Technology Infrastructure Library (ITIL) Service Support area. The primary focus of Problem Management is to identify causes of service issues and commission corrective work to prevent recurrences. To address this practice and make...

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书目详细资料
主要作者:	Abdul Rahim, Abdul Jalil
格式:	Thesis
语言:	English
出版:	2017
主题:	Electronic data processing Information technology Knowledge economy Including artificial intelligence and knowledge management Problem solving
在线阅读:	https://ir.uitm.edu.my/id/eprint/66057/1/66057.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

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