The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid

This study attempts to examine the relation ship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu. The study was conducted using a se t of questionnaire to 285 employees of Universiti Malaysia Terengganu and a convenience sampling is employed . Th e...

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Bibliographic Details
Main Author: Abd Wahid, Norain
Format: Thesis
Language:English
Published: 2014
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/69891/1/69891.pdf
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