The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid
This study attempts to examine the relation ship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu. The study was conducted using a se t of questionnaire to 285 employees of Universiti Malaysia Terengganu and a convenience sampling is employed . Th e...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2014
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/69891/1/69891.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|