The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli

The innovation of Internet has led to revolution of consumer behavior and purchase intention throughout the consumer decision making process. It provides a huge opportunity for businesses to anticipate the increasing value of online retail. Particularly in Malaysia, the number of Internet users has...

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Main Author:	Wan Zulkiffli, Wan Farha
Format:	Thesis
Language:	English
Published:	2019
Online Access:	https://ir.uitm.edu.my/id/eprint/84013/1/84013.pdf
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id	my-uitm-ir.84013
record_format	uketd_dc
spelling	my-uitm-ir.840132023-11-29T09:23:08Z The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli 2019 Wan Zulkiffli, Wan Farha The innovation of Internet has led to revolution of consumer behavior and purchase intention throughout the consumer decision making process. It provides a huge opportunity for businesses to anticipate the increasing value of online retail. Particularly in Malaysia, the number of Internet users has given rise in terms of patterns of getting information among users. As the social media becomes a vital part of people’s daily life, the influence of electronic word-of-mouth (eWOM) surpasses the influence of traditional face-to-face WOM communication on consumers’ decision making. The purpose of the present study is to examine the impact of persuasiveness of eWOM messages and consumer’s attitude to use information which turn into behaviour intention in the online context among Malaysian young consumers. The theoretical framework in the present study extended the Information Acceptance Model (AICM) through the integration of Elaboration Likelihood Model (ELM) and related part of Theory of Reasoned Action (TRA). Convenience sampling was employed to select sample among young generation who at least have one social media account. Data were collected using self-administered survey. A total of 440 effective samples were collected and the analyses were carried out using both descriptive analysis and structural equation modelling (SEM). The results of the structural modelling provide evidence that there is a linkage persuasive of eWOM messages and consumer purchase intention. It is interesting to note that the attitude towards information acceptance partially mediates the relationship between persuasive of eWOM messages and consumer purchase intention. Through these findings, it can be deduced persuasiveness of eWOM messages through it dimensions influence the attitude towards information acceptance and creates consumer purchase intention. Thus, this study is beneficial for both online business sector and government sector to understand Malaysian online consumer attitude and behaviour intention as well as gain clearer picture of young consumer’s need that can be used to encourage them to purchase online. 2019 Thesis https://ir.uitm.edu.my/id/eprint/84013/ https://ir.uitm.edu.my/id/eprint/84013/1/84013.pdf text en public phd doctoral Universiti Teknologi MARA (UiTM) Faculty of Business Management Kamaluddin, Norlida
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Kamaluddin, Norlida
description	The innovation of Internet has led to revolution of consumer behavior and purchase intention throughout the consumer decision making process. It provides a huge opportunity for businesses to anticipate the increasing value of online retail. Particularly in Malaysia, the number of Internet users has given rise in terms of patterns of getting information among users. As the social media becomes a vital part of people’s daily life, the influence of electronic word-of-mouth (eWOM) surpasses the influence of traditional face-to-face WOM communication on consumers’ decision making. The purpose of the present study is to examine the impact of persuasiveness of eWOM messages and consumer’s attitude to use information which turn into behaviour intention in the online context among Malaysian young consumers. The theoretical framework in the present study extended the Information Acceptance Model (AICM) through the integration of Elaboration Likelihood Model (ELM) and related part of Theory of Reasoned Action (TRA). Convenience sampling was employed to select sample among young generation who at least have one social media account. Data were collected using self-administered survey. A total of 440 effective samples were collected and the analyses were carried out using both descriptive analysis and structural equation modelling (SEM). The results of the structural modelling provide evidence that there is a linkage persuasive of eWOM messages and consumer purchase intention. It is interesting to note that the attitude towards information acceptance partially mediates the relationship between persuasive of eWOM messages and consumer purchase intention. Through these findings, it can be deduced persuasiveness of eWOM messages through it dimensions influence the attitude towards information acceptance and creates consumer purchase intention. Thus, this study is beneficial for both online business sector and government sector to understand Malaysian online consumer attitude and behaviour intention as well as gain clearer picture of young consumer’s need that can be used to encourage them to purchase online.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Wan Zulkiffli, Wan Farha
spellingShingle	Wan Zulkiffli, Wan Farha The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli
author_facet	Wan Zulkiffli, Wan Farha
author_sort	Wan Zulkiffli, Wan Farha
title	The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli
title_short	The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli
title_full	The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli
title_fullStr	The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli
title_full_unstemmed	The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli
title_sort	impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation y / wan farha wan zulkiffli
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Business Management
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/84013/1/84013.pdf
_version_	1794191977960439808

The impact of electronic word of mouth on consumer purchase intention: a mediating effect of attitudes towards information acceptance among generation Y / Wan Farha Wan Zulkiffli

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