A study on the impacts of service quality and relationship quality on customer satisfaction at a Celcom outlet in Kemaman / Fatin Amirah Azhar
The purpose of this study is to investigate the impact of service quality and relationship quality on customer satisfaction at a Celcom Outlet in Kemaman. The research was conducted based on nine hyphothesis that relate to the elements of independent variables that is service quality and relationshi...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2015
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/89091/1/89091.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|