A study on the impacts of service quality and relationship quality on customer satisfaction at a Celcom outlet in Kemaman / Fatin Amirah Azhar
The purpose of this study is to investigate the impact of service quality and relationship quality on customer satisfaction at a Celcom Outlet in Kemaman. The research was conducted based on nine hyphothesis that relate to the elements of independent variables that is service quality and relationshi...
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Main Author: | Azhar, Fatin Amirah |
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Format: | Thesis |
Language: | English |
Published: |
2015
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/89091/1/89091.pdf |
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