The relationship between service quality and students satisfaction / Muhammad Luqman bin Mohamad Nordin

The issues of service quality in IPTS are not new in higher education industry. This study attempts to measure the influence of realibility, responsiveness, assurance, empathy and tangibles towards students satisfaction. The sample of 217 individuals studying in Cosmopoint College Kuala Terengganu w...

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Bibliographic Details
Main Author: Mohamad Nordin, Muhammad Luqman
Format: Thesis
Published: 2018
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