The relationship between service quality and students satisfaction / Muhammad Luqman bin Mohamad Nordin

The relationship between service quality and students satisfaction / Muhammad Luqman bin Mohamad Nordin

The issues of service quality in IPTS are not new in higher education industry. This study attempts to measure the influence of realibility, responsiveness, assurance, empathy and tangibles towards students satisfaction. The sample of 217 individuals studying in Cosmopoint College Kuala Terengganu w...

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書目詳細資料
主要作者:	Mohamad Nordin, Muhammad Luqman
格式:	Thesis
語言:	English
出版:	2018
主題:	Customer services Customer relations
在線閱讀:	https://ir.uitm.edu.my/id/eprint/89171/1/89171.pdf
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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