The relationship between service quality and students satisfaction / Muhammad Luqman bin Mohamad Nordin

The relationship between service quality and students satisfaction / Muhammad Luqman bin Mohamad Nordin

The issues of service quality in IPTS are not new in higher education industry. This study attempts to measure the influence of realibility, responsiveness, assurance, empathy and tangibles towards students satisfaction. The sample of 217 individuals studying in Cosmopoint College Kuala Terengganu w...

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书目详细资料
主要作者:	Mohamad Nordin, Muhammad Luqman
格式:	Thesis
语言:	English
出版:	2018
主题:	Customer services Customer relations
在线阅读:	https://ir.uitm.edu.my/id/eprint/89171/1/89171.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

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