Influence of service quality on customer satisfaction in the express bus service in Terengganu / Tuan Nur Aiman Tuan Kamaruddin, Hairil Azmie Che Harun and Azmi Mat
Customer satisfaction can be achieved through high service quality and it is very important for the business especially to the service provider. A happy and satisfied customer will not just encourage them to make a repeat order but they also will promote it to the others. This situation is essential...
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| Main Authors: | , , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/89268/1/89268.pdf |
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