The relationship between service quality and relationship quality elements at a fast food restaurant in Shah Alam / Siti Hazwani Azmi
Service quality is a vital aspect in any organization for improving the services given to customers by provider. This research is a correlation. The objective of this study is to examine the relationship between service quality and customer satisfaction provided by a fast food restaurant. This study...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/90009/1/90009.pdf |
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