Understanding service quality in service delivery to local customer: a study of a District Office / Douglas Amut
The purpose of this paper is to explore the relationship between service quality, trust, communication effectiveness, customer satisfaction and customer loyalty in service delivery. This paper hopes to understand the service quality in service delivery of the District Office. We usually heard the co...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2008
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/90399/1/90399.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|