Customer experience and satisfaction: a case study of e-Filing service by IRB Malaysia / Syed Ahmad Faisal Othman
This study is entitled “CUSTOMER EXPERIENCE AND SATISFACTION: A CASE STUDY OF e-FILING SERVICE BY IRB MALAYSIA”. As nowadays, Inland Revenue Board (IRB) Malaysia has organized e-Filing service for their tax payers to submit their tax forms through online. This study is look forward to analyze the le...
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| Format: | Thesis |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/90466/1/90466.pdf |
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