Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi

The primary purpose of this study is to measure level of students' satisfaction on quality services at Student Academic Division (REA), UiTM Pahang. A research framework is developed based on the SERVQUAL dimensions by Parasuraman et. al.,. The method in this research, the researchers decided t...

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Bibliographic Details
Main Authors: Azizan, Sheril Aznie, Safri, Nurul Fairezzah, Zulhairi, Muhammad Zahinudeen
Format: Thesis
Language:English
Published: 2012
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/94030/1/94030.PDF
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