Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi

The primary purpose of this study is to measure level of students' satisfaction on quality services at Student Academic Division (REA), UiTM Pahang. A research framework is developed based on the SERVQUAL dimensions by Parasuraman et. al.,. The method in this research, the researchers decided t...

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Main Authors:	Azizan, Sheril Aznie, Safri, Nurul Fairezzah, Zulhairi, Muhammad Zahinudeen
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Performance Competence Academic achievement Universiti Teknologi MARA
Online Access:	https://ir.uitm.edu.my/id/eprint/94030/1/94030.PDF
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id	my-uitm-ir.94030
record_format	uketd_dc
spelling	my-uitm-ir.940302024-08-27T18:03:57Z Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi 2012 Azizan, Sheril Aznie Safri, Nurul Fairezzah Zulhairi, Muhammad Zahinudeen Performance. Competence. Academic achievement Universiti Teknologi MARA The primary purpose of this study is to measure level of students' satisfaction on quality services at Student Academic Division (REA), UiTM Pahang. A research framework is developed based on the SERVQUAL dimensions by Parasuraman et. al.,. The method in this research, the researchers decided to use descriptive method. It is used by the researchers to measure the level of satisfaction on Student Academic Division (HEA) service quality at UiTM Pahang. The sampling frame applied in this study would be drawn from the total number for office system management students' (BM232) which it was obtained from the Faculty of Business Management at UiTM Pahang. The cluster sampling is used because the unit of individual is selected rather than individual themselves. The research instrument used in this study is questionnaire and it will be distributed personally by hand to respondents. 2012 Thesis https://ir.uitm.edu.my/id/eprint/94030/ https://ir.uitm.edu.my/id/eprint/94030/1/94030.PDF text en public degree Universiti Teknologi MARA Pahang Faculty of Business Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Performance Competence Academic achievement Universiti Teknologi MARA
spellingShingle	Performance Competence Academic achievement Universiti Teknologi MARA Azizan, Sheril Aznie Safri, Nurul Fairezzah Zulhairi, Muhammad Zahinudeen Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi
description	The primary purpose of this study is to measure level of students' satisfaction on quality services at Student Academic Division (REA), UiTM Pahang. A research framework is developed based on the SERVQUAL dimensions by Parasuraman et. al.,. The method in this research, the researchers decided to use descriptive method. It is used by the researchers to measure the level of satisfaction on Student Academic Division (HEA) service quality at UiTM Pahang. The sampling frame applied in this study would be drawn from the total number for office system management students' (BM232) which it was obtained from the Faculty of Business Management at UiTM Pahang. The cluster sampling is used because the unit of individual is selected rather than individual themselves. The research instrument used in this study is questionnaire and it will be distributed personally by hand to respondents.
format	Thesis
qualification_level	Bachelor degree
author	Azizan, Sheril Aznie Safri, Nurul Fairezzah Zulhairi, Muhammad Zahinudeen
author_facet	Azizan, Sheril Aznie Safri, Nurul Fairezzah Zulhairi, Muhammad Zahinudeen
author_sort	Azizan, Sheril Aznie
title	Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi
title_short	Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi
title_full	Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi
title_fullStr	Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi
title_full_unstemmed	Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi
title_sort	measure students satisfaction on quality services at student academic division (hea) uitm pahang / sheril aznie azizan, nurul fairezzah safri and muhammad zahinudeen zulhairi
granting_institution	Universiti Teknologi MARA Pahang
granting_department	Faculty of Business Management
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/94030/1/94030.PDF
_version_	1811768783243575296

Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi

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