Customer handling in service deviation: Malaysia Airlines (MAS) / Mohd Yusni Arop

This graduation exercise has been written to provide a clear view and the overall understanding of customer handling in service deviation. The overall objective of this research is to determine the role of service recovery in Customer Service Department, identify major causes of delays related to Cu...

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Bibliographic Details
Main Author: Arop, Mohd Yusni
Format: Thesis
Language:English
Published: 1998
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/96064/1/96064.PDF
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