A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden

The relationship between customers’satisfaction and service counter quality had becoming a concern nowadays. Many organization had aimed to be customer-oriented organization because they realized that customers are the most important element in service organization. Realizing the importance of impro...

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Main Author:	Miden, Cordylia Rose
Format:	Thesis
Language:	English
Published:	2016
Subjects:	H Social Sciences (General)
Online Access:	https://ir.uitm.edu.my/id/eprint/96737/1/96737.pdf
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id	my-uitm-ir.96737
record_format	uketd_dc
spelling	my-uitm-ir.967372024-06-13T15:12:39Z A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden 2016 Miden, Cordylia Rose H Social Sciences (General) Study and teaching. Research The relationship between customers’satisfaction and service counter quality had becoming a concern nowadays. Many organization had aimed to be customer-oriented organization because they realized that customers are the most important element in service organization. Realizing the importance of improving the service counter, this paper aimed to investigate the customer’s satisfaction towards service counter quality at Lundu district office. The data were collected at Lundu District Office’s service counter by using self-administered questionnaires. The responses received was 270 in total. The results showed that there is very small significant relationship between the quality dimensions studied in this paper with customers’ satisfaction.for the result, the organization can know what is the dimension that important for them. Further research can be carried out with other dimensions apart from the ones used in the study. This research also may be apllicable to other organizations, that wish to find out the dimensions that are impacting their customer’s satisfaction. 2016 Thesis https://ir.uitm.edu.my/id/eprint/96737/ https://ir.uitm.edu.my/id/eprint/96737/1/96737.pdf text en public degree University Technology MARA Sarawak Bachelor Of Administration With Honours (MARKETING)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Miden, Cordylia Rose A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
description	The relationship between customers’satisfaction and service counter quality had becoming a concern nowadays. Many organization had aimed to be customer-oriented organization because they realized that customers are the most important element in service organization. Realizing the importance of improving the service counter, this paper aimed to investigate the customer’s satisfaction towards service counter quality at Lundu district office. The data were collected at Lundu District Office’s service counter by using self-administered questionnaires. The responses received was 270 in total. The results showed that there is very small significant relationship between the quality dimensions studied in this paper with customers’ satisfaction.for the result, the organization can know what is the dimension that important for them. Further research can be carried out with other dimensions apart from the ones used in the study. This research also may be apllicable to other organizations, that wish to find out the dimensions that are impacting their customer’s satisfaction.
format	Thesis
qualification_level	Bachelor degree
author	Miden, Cordylia Rose
author_facet	Miden, Cordylia Rose
author_sort	Miden, Cordylia Rose
title	A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
title_short	A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
title_full	A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
title_fullStr	A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
title_full_unstemmed	A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
title_sort	study on customers’ satisfaction towards the quality of service counter at lundu district office / cordylia rose miden
granting_institution	University Technology MARA Sarawak
granting_department	Bachelor Of Administration With Honours (MARKETING)
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/96737/1/96737.pdf
_version_	1804890005292711936

A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden

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