A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
The relationship between customers’satisfaction and service counter quality had becoming a concern nowadays. Many organization had aimed to be customer-oriented organization because they realized that customers are the most important element in service organization. Realizing the importance of impro...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | English |
| 出版: |
2016
|
| 主題: | |
| 在線閱讀: | https://ir.uitm.edu.my/id/eprint/96737/1/96737.pdf |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
| id |
my-uitm-ir.96737 |
|---|---|
| record_format |
uketd_dc |
| spelling |
my-uitm-ir.967372024-06-13T15:12:39Z A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden 2016 Miden, Cordylia Rose H Social Sciences (General) Study and teaching. Research The relationship between customers’satisfaction and service counter quality had becoming a concern nowadays. Many organization had aimed to be customer-oriented organization because they realized that customers are the most important element in service organization. Realizing the importance of improving the service counter, this paper aimed to investigate the customer’s satisfaction towards service counter quality at Lundu district office. The data were collected at Lundu District Office’s service counter by using self-administered questionnaires. The responses received was 270 in total. The results showed that there is very small significant relationship between the quality dimensions studied in this paper with customers’ satisfaction.for the result, the organization can know what is the dimension that important for them. Further research can be carried out with other dimensions apart from the ones used in the study. This research also may be apllicable to other organizations, that wish to find out the dimensions that are impacting their customer’s satisfaction. 2016 Thesis https://ir.uitm.edu.my/id/eprint/96737/ https://ir.uitm.edu.my/id/eprint/96737/1/96737.pdf text en public degree University Technology MARA Sarawak Bachelor Of Administration With Honours (MARKETING) |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| topic |
H Social Sciences (General) H Social Sciences (General) |
| spellingShingle |
H Social Sciences (General) H Social Sciences (General) Miden, Cordylia Rose A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden |
| description |
The relationship between customers’satisfaction and service counter quality had becoming a concern nowadays. Many organization had aimed to be customer-oriented organization because they realized that customers are the most important element in service organization. Realizing the importance of improving the service counter, this paper aimed to investigate the customer’s satisfaction towards service counter quality at Lundu district office. The data were collected at Lundu District Office’s service counter by using self-administered questionnaires. The responses received was 270 in total. The results showed that there is very small significant relationship between the quality dimensions studied in this paper with customers’ satisfaction.for the result, the organization can know what is the dimension that important for them. Further research can be carried out with other dimensions apart from the ones used in the study. This research also may be apllicable to other organizations, that wish to find out the dimensions that are impacting their customer’s satisfaction. |
| format |
Thesis |
| qualification_level |
Bachelor degree |
| author |
Miden, Cordylia Rose |
| author_facet |
Miden, Cordylia Rose |
| author_sort |
Miden, Cordylia Rose |
| title |
A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden |
| title_short |
A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden |
| title_full |
A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden |
| title_fullStr |
A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden |
| title_full_unstemmed |
A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden |
| title_sort |
study on customers’ satisfaction towards the quality of service counter at lundu district office / cordylia rose miden |
| granting_institution |
University Technology MARA Sarawak |
| granting_department |
Bachelor Of Administration With Honours (MARKETING) |
| publishDate |
2016 |
| url |
https://ir.uitm.edu.my/id/eprint/96737/1/96737.pdf |
| _version_ |
1804890005292711936 |