Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi

The objective of this analysis is to analyze and evaluate the factors that affect customer satisfaction at Hospital Universiti Sains Malaysia (HUSM) on food service. Employee efficiency, communication skills of the workers, convenience, suitability & cleanliness of the dishware, time of distribu...

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Main Author:	Mohd Napi, Nurul -Iz
Format:	Thesis
Language:	English
Published:	2020
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling
Online Access:	https://ir.uitm.edu.my/id/eprint/98409/1/98409.pdf
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id	my-uitm-ir.98409
record_format	uketd_dc
spelling	my-uitm-ir.984092024-08-24T17:22:38Z Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi 2020 Mohd Napi, Nurul -Iz Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling The objective of this analysis is to analyze and evaluate the factors that affect customer satisfaction at Hospital Universiti Sains Malaysia (HUSM) on food service. Employee efficiency, communication skills of the workers, convenience, suitability & cleanliness of the dishware, time of distribution of food, attitude and behavior of the workers and quality of food are considered as independent variables and customers satisfaction use as dependent variable. The study is quantitative in nature, and the convenience sampling method was used using a survey questionnaire for data collection, and the sample size for this study was caped 303 respondents. The findings from this study will be useful in deciding to increase patient satisfaction with the food services for hospital administrators and the food (nutrition) departments. In the other side, the findings will also be used for benchmarking the quality of the hospital's food services with other hospitals, and for analyzing potential changes in the quality of the food services. 2020 Thesis https://ir.uitm.edu.my/id/eprint/98409/ https://ir.uitm.edu.my/id/eprint/98409/1/98409.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Hotel & Tourism Management Mohammad, Tajulurrus
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohammad, Tajulurrus
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Mohd Napi, Nurul -Iz Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi
description	The objective of this analysis is to analyze and evaluate the factors that affect customer satisfaction at Hospital Universiti Sains Malaysia (HUSM) on food service. Employee efficiency, communication skills of the workers, convenience, suitability & cleanliness of the dishware, time of distribution of food, attitude and behavior of the workers and quality of food are considered as independent variables and customers satisfaction use as dependent variable. The study is quantitative in nature, and the convenience sampling method was used using a survey questionnaire for data collection, and the sample size for this study was caped 303 respondents. The findings from this study will be useful in deciding to increase patient satisfaction with the food services for hospital administrators and the food (nutrition) departments. In the other side, the findings will also be used for benchmarking the quality of the hospital's food services with other hospitals, and for analyzing potential changes in the quality of the food services.
format	Thesis
qualification_level	Bachelor degree
author	Mohd Napi, Nurul -Iz
author_facet	Mohd Napi, Nurul -Iz
author_sort	Mohd Napi, Nurul -Iz
title	Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi
title_short	Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi
title_full	Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi
title_fullStr	Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi
title_full_unstemmed	Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi
title_sort	factors influencing patient’s satisfaction level on foodservice at hospital universiti sains malaysia (husm) kubang kerian, kelantan / nurul -iz mohd napi
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Hotel & Tourism Management
publishDate	2020
url	https://ir.uitm.edu.my/id/eprint/98409/1/98409.pdf
_version_	1811768916588888064

Factors influencing patient’s satisfaction level on foodservice at Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Nurul -Iz Mohd Napi

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