Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
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| Main Author: | |
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| Format: | UMK Etheses |
| Language: | English |
| Published: |
2015
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| Online Access: | http://discol.umk.edu.my/id/eprint/8767/ http://discol.umk.edu.my/id/eprint/8767/1/Norshahrizan%20Nordin.pdf |
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