Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.

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Bibliographic Details
Main Author:	Norshahrizan Nordin
Format:	UMK Etheses
Language:	English
Published:	2015
Online Access:	http://discol.umk.edu.my/id/eprint/8767/ http://discol.umk.edu.my/id/eprint/8767/1/Norshahrizan%20Nordin.pdf
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id	my-umk-ep.8767
record_format	uketd_dc
spelling
institution	Universiti Malaysia Kelantan
collection	UMK Digital Special Collection
language	English
format	UMK Etheses
author	Norshahrizan Nordin
spellingShingle	Norshahrizan Nordin Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
author_facet	Norshahrizan Nordin
author_sort	Norshahrizan Nordin
title	Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
title_short	Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
title_full	Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
title_fullStr	Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
title_full_unstemmed	Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
title_sort	development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.
publishDate	2015
url	http://discol.umk.edu.my/id/eprint/8767/ http://discol.umk.edu.my/id/eprint/8767/1/Norshahrizan%20Nordin.pdf
_version_	1776102589007396864

Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.

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