Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
The purpose of this study is to examine the relationships between the workplace environment and work values and standard of services provided in the hotel industry to emphasize 4 and 5 star hotels in Kota Kinabalu. This study adapted the theoretical framework established by Eiglier (2004) for servic...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/3502/1/mt0000000031.pdf |
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