Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu

The purpose of this study is to examine the relationships between the workplace environment and work values and standard of services provided in the hotel industry to emphasize 4 and 5 star hotels in Kota Kinabalu. This study adapted the theoretical framework established by Eiglier (2004) for servic...

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Main Author:	Sharon Yvonne Freddy
Format:	Thesis
Language:	English
Published:	2010
Subjects:	HF5549-5549.5 Personnel management Employment management
Online Access:	https://eprints.ums.edu.my/id/eprint/3502/1/mt0000000031.pdf
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id	my-ums-ep.3502
record_format	uketd_dc
spelling	my-ums-ep.35022017-11-14T07:30:10Z Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu 2010 Sharon Yvonne Freddy HF5549-5549.5 Personnel management. Employment management The purpose of this study is to examine the relationships between the workplace environment and work values and standard of services provided in the hotel industry to emphasize 4 and 5 star hotels in Kota Kinabalu. This study adapted the theoretical framework established by Eiglier (2004) for service (dependent variable) and for workplace environment and work values (independent variables) theoretical framework introduced by Schlesinger and Heskett (1991) also used. The relationship between the dependent variable and independent variables mentioned above were believed to influence the standard of services provided in 4 and 5 star hotels. Hence, a test was needed to prove-this relationship. In this study, tests to relate standard of services between five factors of workplace environment and the work values of hotel staff were done. Self-report questionnaires were used as a survey instrument on seven of the 4 and 5 star hotels in Kota Kinabalu and only focus on the operational employees. The data were analyzed using custom developed software. The results indicated that five factors of workplace environment which are work situation, job security, social relations, health requirements and safe physical surroundings do have a significant relationship with the standard of services. Nevertheless, the results indicated that the work values of employees proved to have the most effect on the standard of services provided in the hotel. Based on this study, it showed that a specific way to view the success factors especially in the field of hotel industry. Since the industry are a major source of employment in many countries, an thoroughly understanding on a good quality workplace environment and on employees work values will determine what kind of jobs or working environment the employee perceived as important to them in order to be successful in this industry. This will help the hotel industry to develop effective management and provide adequate and sufficient and satisfactory services. 2010 Thesis https://eprints.ums.edu.my/id/eprint/3502/ https://eprints.ums.edu.my/id/eprint/3502/1/mt0000000031.pdf text en public masters Univerisiti Malaysia Sabah School of Business and Economics
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English
topic	HF5549-5549.5 Personnel management Employment management
spellingShingle	HF5549-5549.5 Personnel management Employment management Sharon Yvonne Freddy Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
description	The purpose of this study is to examine the relationships between the workplace environment and work values and standard of services provided in the hotel industry to emphasize 4 and 5 star hotels in Kota Kinabalu. This study adapted the theoretical framework established by Eiglier (2004) for service (dependent variable) and for workplace environment and work values (independent variables) theoretical framework introduced by Schlesinger and Heskett (1991) also used. The relationship between the dependent variable and independent variables mentioned above were believed to influence the standard of services provided in 4 and 5 star hotels. Hence, a test was needed to prove-this relationship. In this study, tests to relate standard of services between five factors of workplace environment and the work values of hotel staff were done. Self-report questionnaires were used as a survey instrument on seven of the 4 and 5 star hotels in Kota Kinabalu and only focus on the operational employees. The data were analyzed using custom developed software. The results indicated that five factors of workplace environment which are work situation, job security, social relations, health requirements and safe physical surroundings do have a significant relationship with the standard of services. Nevertheless, the results indicated that the work values of employees proved to have the most effect on the standard of services provided in the hotel. Based on this study, it showed that a specific way to view the success factors especially in the field of hotel industry. Since the industry are a major source of employment in many countries, an thoroughly understanding on a good quality workplace environment and on employees work values will determine what kind of jobs or working environment the employee perceived as important to them in order to be successful in this industry. This will help the hotel industry to develop effective management and provide adequate and sufficient and satisfactory services.
format	Thesis
qualification_level	Master's degree
author	Sharon Yvonne Freddy
author_facet	Sharon Yvonne Freddy
author_sort	Sharon Yvonne Freddy
title	Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
title_short	Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
title_full	Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
title_fullStr	Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
title_full_unstemmed	Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
title_sort	factors of workplace environment and work values: it's influence towards the standard of services provided in 4 and 5 star rated hotels in kota kinabalu
granting_institution	Univerisiti Malaysia Sabah
granting_department	School of Business and Economics
publishDate	2010
url	https://eprints.ums.edu.my/id/eprint/3502/1/mt0000000031.pdf
_version_	1747836319985303552

Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu

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