The relationship between railway service quality and customer satisfaction in Sabah: The moderating effect of dwelling area
This study aims to determine the influence of railway service quality and customer satisfaction among the urban and rural passengers of Sabah train. The objectives of this study can be achieved by examining the relationship between railway service quality (RAILQUAL) which are consists of assurance,...
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| Format: | Thesis |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/8938/1/mt0000000318.pdf |
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