Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange

The present study is an investigation on the moderating impact of leader-member exchange (LMX) in the relationship of employees’ job satisfaction and organizational citizenship behavior (OCB) in the Malaysian context. To test hypotheses about the mentioned relationships, survey data were collected f...

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Main Author:	Heng, Alice Lee Fong
Format:	Thesis
Language:	English
Published:	2016
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/20917/1/Alice.pdf
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id	my-unimas-ir.20917
record_format	uketd_dc
spelling	my-unimas-ir.209172023-04-17T06:28:19Z Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange 2016 Heng, Alice Lee Fong H Social Sciences (General) The present study is an investigation on the moderating impact of leader-member exchange (LMX) in the relationship of employees’ job satisfaction and organizational citizenship behavior (OCB) in the Malaysian context. To test hypotheses about the mentioned relationships, survey data were collected from 285 executives, low or middle level managers in banking industry firms of Malaysia through a method of self-administered questionnaire. Surveys were analyzed using multiple hierarchical regressions to explore relationships between employees’ job satisfaction, leader-member exchange, and organizational citizenship behavior. Generally, based on the findings, management support was defined as the way to improve individual performance of employee. Even though it is the influence of job satisfaction towards OCB, other factors affecting OCB have some degrees of dependency on job satisfaction. Hence, organizations need to consider the impact and/or influential level of those factors toward the formation or maintenance of OCB. This finding suggests that a healthy supervisor-subordinate relationship has effect on the general concern for the organization. The quality of the relationship between leader and employee is predictive of employee OCB. Therefore, when leader-member elationships are characterized by high levels of trust, support, liking, and attention, increased levels of OCB among employees are likely to occur. unimas 2016 Thesis http://ir.unimas.my/id/eprint/20917/ http://ir.unimas.my/id/eprint/20917/1/Alice.pdf text en validuser masters UNIMAS
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Heng, Alice Lee Fong Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
description	The present study is an investigation on the moderating impact of leader-member exchange (LMX) in the relationship of employees’ job satisfaction and organizational citizenship behavior (OCB) in the Malaysian context. To test hypotheses about the mentioned relationships, survey data were collected from 285 executives, low or middle level managers in banking industry firms of Malaysia through a method of self-administered questionnaire. Surveys were analyzed using multiple hierarchical regressions to explore relationships between employees’ job satisfaction, leader-member exchange, and organizational citizenship behavior. Generally, based on the findings, management support was defined as the way to improve individual performance of employee. Even though it is the influence of job satisfaction towards OCB, other factors affecting OCB have some degrees of dependency on job satisfaction. Hence, organizations need to consider the impact and/or influential level of those factors toward the formation or maintenance of OCB. This finding suggests that a healthy supervisor-subordinate relationship has effect on the general concern for the organization. The quality of the relationship between leader and employee is predictive of employee OCB. Therefore, when leader-member elationships are characterized by high levels of trust, support, liking, and attention, increased levels of OCB among employees are likely to occur.
format	Thesis
qualification_level	Master's degree
author	Heng, Alice Lee Fong
author_facet	Heng, Alice Lee Fong
author_sort	Heng, Alice Lee Fong
title	Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
title_short	Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
title_full	Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
title_fullStr	Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
title_full_unstemmed	Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
title_sort	employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange
granting_institution	UNIMAS
publishDate	2016
url	http://ir.unimas.my/id/eprint/20917/1/Alice.pdf
_version_	1783728205103890432

Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange

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