Consumer motivation and satisfaction on recovery of outstanding water bills
The purpose of this research paper is to examine and investigate consumer motivation and satisfaction for prompt payment of their water bills. It defines the motivating factors for looking at this area, reviews some recent related literatures and explores areas of overlapping interest.The aims and...
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| Format: | Thesis |
| Language: | English |
| Published: |
2002
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| Online Access: | http://ir.unimas.my/id/eprint/442/8/2011-08-thTeoISLfull.pdf |
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