Factors Influencing the Implementation and Maintenance of ISO 9001:2000 Standard in Selected Organisations in Malaysia

Awareness on the importance of quality and having a quality management system to improve organizational perfonnance has been emphasized through the work of many quality proponents. There is a growing awareness and acceptance of IS0 9000 quality management standards for establishing quality manage...

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Bibliographic Details
Main Author: Othman, Roziana
Format: Thesis
Published: 2006
Online Access:http://psasir.upm.edu.my/id/eprint/6874/1/GSM_2006_6%281-24%29.pdf
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