The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels

Most studies on the hotel industry deal with customer satisfaction and service quality in general. However, this study focuses on encounter satisfaction during the check-in process at three-star hotels in Peninsular Malaysia. The objectives of the study are to examine the ten dimensions of percep...

Full description

Saved in:
Bibliographic Details
Main Author: Mohd Ali, Hairuddin
Format: Thesis
Published: 2006
Online Access:
Tags: Add Tag
No Tags, Be the first to tag this record!