APA (7th ed.) Citation

Loo, W. T. (2001). Achieving customer satisfaction through total quality management (TQM): The case of Hong Leong Bank Bandar Sunway branch.

Chicago Style (17th ed.) Citation

Loo, Wai Thien. Achieving Customer Satisfaction Through Total Quality Management (TQM): The Case of Hong Leong Bank Bandar Sunway Branch. 2001.

MLA (8th ed.) Citation

Loo, Wai Thien. Achieving Customer Satisfaction Through Total Quality Management (TQM): The Case of Hong Leong Bank Bandar Sunway Branch. 2001.

Warning: These citations may not always be 100% accurate.