Loo, W. T. (2001). Achieving customer satisfaction through total quality management (TQM): The case of Hong Leong Bank Bandar Sunway branch.
Chicago Style (17th ed.) CitationLoo, Wai Thien. Achieving Customer Satisfaction Through Total Quality Management (TQM): The Case of Hong Leong Bank Bandar Sunway Branch. 2001.
MLA (8th ed.) CitationLoo, Wai Thien. Achieving Customer Satisfaction Through Total Quality Management (TQM): The Case of Hong Leong Bank Bandar Sunway Branch. 2001.
Warning: These citations may not always be 100% accurate.