Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch
Tiada abstrak.
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Format: | Thesis |
Language: | English English |
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2001
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Online Access: | http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf |
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my-upm-ir.779072021-09-07T01:26:15Z Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch 2001-04 Loo, Wai Thien Tiada abstrak. Total quality management 2001-04 Thesis http://psasir.upm.edu.my/id/eprint/77907/ http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf text en public masters Universiti Putra Malaysia Total quality management English |
institution |
Universiti Putra Malaysia |
collection |
PSAS Institutional Repository |
language |
English English |
topic |
Total quality management |
spellingShingle |
Total quality management Loo, Wai Thien Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
description |
Tiada abstrak. |
format |
Thesis |
qualification_level |
Master's degree |
author |
Loo, Wai Thien |
author_facet |
Loo, Wai Thien |
author_sort |
Loo, Wai Thien |
title |
Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
title_short |
Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
title_full |
Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
title_fullStr |
Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
title_full_unstemmed |
Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
title_sort |
achieving customer satisfaction through total quality management (tqm) : the case of hong leong bank bandar sunway branch |
granting_institution |
Universiti Putra Malaysia |
publishDate |
2001 |
url |
http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf |
_version_ |
1747813269010120704 |