Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
The highly competitive hospitality business environment and the ever rising customer expectations have urged scholars and managers to pay constant attention to employees’ customer service performance. On top of in-role behaviours, employees are expected to proactively demonstrate extra-role behaviou...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | English |
| 出版: |
2018
|
| 主題: | |
| 在線閱讀: | http://psasir.upm.edu.my/id/eprint/84120/1/GSM%202019%2014%20-%20IR.pdf |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|