Youth generation e-service quality for delivery services on customer satisfaction and customer loyalty: Klang Valley consumers
Malaysia experiences a population of 16, 53 million Internet users, with 50 percent of the population and 62 percent of cell phone users shopping online. Consequently, the delivery service carries out a significant role in the ease with which consumers can shop online. The market for online shopping...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://ir.upnm.edu.my/id/eprint/315/1/YOUTH%20GENERATION%20E-SERVICE%20%2825p%29.pdf http://ir.upnm.edu.my/id/eprint/315/2/YOUTH%20GENERATION%20E-SERVICE%20%28Full%29.pdf |
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