The Study Of Relationship Between Emotional Labor And Different Level Of Workplace Aggression Of Front-Line Staff Of Hotel Industries In Penang Island

The purpose of this study is to investigate the relationship between emotional labor and different level of workplace aggression of front-line staff of hotel industries in Penang Island.

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Bibliographic Details
Main Author: Harianto, Harianto
Format: Thesis
Language:English
Published: 2011
Subjects:
Online Access:http://eprints.usm.my/29770/1/THE_STUDY_OF_RELATIONSHIP_BETWEEN_EMOTIONAL_LABOR_AND_DIFFERENT_LEVEL_OF_WORKPLACE_AGRESSION.pdf
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