Quality environment 5S enhance service performance: a case study in Malacca State Government

To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer...

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Bibliographic Details
Main Author: Abdul Rahman, Siti Hajar
Format: Thesis
Published: 2013
Online Access:http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
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