Quality environment 5S enhance service performance: a case study in Malacca State Government

To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer...

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Main Author:	Abdul Rahman, Siti Hajar
Format:	Thesis
Language:	English English
Published:	2013
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
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id	my-utem-ep.15038
record_format	uketd_dc
spelling	my-utem-ep.150382022-12-28T15:28:45Z Quality environment 5S enhance service performance: a case study in Malacca State Government 2013 Abdul Rahman, Siti Hajar H Social Sciences (General) HD Industries. Land use. Labor To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization's reputation for non-profit organization. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Quality Environment (SS) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. Customers will feel happy if they got comfortable feeling and safe during delivering services. If all workers implement Quality Environment SS as a daily activity, work definitely become faster and easier. In sustaining SS Practice as a work culture, the organization requires practical initiative to move their employees. This study carried out by researcher is to develop an understanding about the impact of Quality Environment SS Enhance Service Performance in Malacca State Government. It shows on how organizations have successfully implement Quality Environment give impact to organization in productivity, cost, and delivery service related to enhance the Service Performance. 2013 Thesis http://eprints.utem.edu.my/id/eprint/15038/ http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf text en public http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85260 mphil masters Universiti Teknikal Malaysia Melaka Faculty of Technology Management and Technopreneurship Othman, Faridatul Akmaliah
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Othman, Faridatul Akmaliah
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Abdul Rahman, Siti Hajar Quality environment 5S enhance service performance: a case study in Malacca State Government
description	To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization's reputation for non-profit organization. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Quality Environment (SS) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. Customers will feel happy if they got comfortable feeling and safe during delivering services. If all workers implement Quality Environment SS as a daily activity, work definitely become faster and easier. In sustaining SS Practice as a work culture, the organization requires practical initiative to move their employees. This study carried out by researcher is to develop an understanding about the impact of Quality Environment SS Enhance Service Performance in Malacca State Government. It shows on how organizations have successfully implement Quality Environment give impact to organization in productivity, cost, and delivery service related to enhance the Service Performance.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Abdul Rahman, Siti Hajar
author_facet	Abdul Rahman, Siti Hajar
author_sort	Abdul Rahman, Siti Hajar
title	Quality environment 5S enhance service performance: a case study in Malacca State Government
title_short	Quality environment 5S enhance service performance: a case study in Malacca State Government
title_full	Quality environment 5S enhance service performance: a case study in Malacca State Government
title_fullStr	Quality environment 5S enhance service performance: a case study in Malacca State Government
title_full_unstemmed	Quality environment 5S enhance service performance: a case study in Malacca State Government
title_sort	quality environment 5s enhance service performance: a case study in malacca state government
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty of Technology Management and Technopreneurship
publishDate	2013
url	http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
_version_	1776103091557367808

Quality environment 5S enhance service performance: a case study in Malacca State Government

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