Quality environment 5S enhance service performance: a case study in Malacca State Government
To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer...
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| التنسيق: | أطروحة |
| اللغة: | English English |
| منشور في: |
2013
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| الوصول للمادة أونلاين: | http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf |
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my-utem-ep.150382022-12-28T15:28:45Z Quality environment 5S enhance service performance: a case study in Malacca State Government 2013 Abdul Rahman, Siti Hajar H Social Sciences (General) HD Industries. Land use. Labor To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization's reputation for non-profit organization. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Quality Environment (SS) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. Customers will feel happy if they got comfortable feeling and safe during delivering services. If all workers implement Quality Environment SS as a daily activity, work definitely become faster and easier. In sustaining SS Practice as a work culture, the organization requires practical initiative to move their employees. This study carried out by researcher is to develop an understanding about the impact of Quality Environment SS Enhance Service Performance in Malacca State Government. It shows on how organizations have successfully implement Quality Environment give impact to organization in productivity, cost, and delivery service related to enhance the Service Performance. 2013 Thesis http://eprints.utem.edu.my/id/eprint/15038/ http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf text en public http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85260 mphil masters Universiti Teknikal Malaysia Melaka Faculty of Technology Management and Technopreneurship Othman, Faridatul Akmaliah |
| institution |
Universiti Teknikal Malaysia Melaka |
| collection |
UTeM Repository |
| language |
English English |
| advisor |
Othman, Faridatul Akmaliah |
| topic |
H Social Sciences (General) H Social Sciences (General) |
| spellingShingle |
H Social Sciences (General) H Social Sciences (General) Abdul Rahman, Siti Hajar Quality environment 5S enhance service performance: a case study in Malacca State Government |
| description |
To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization's reputation for non-profit organization. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Quality Environment (SS) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. Customers will feel happy if they got comfortable feeling and safe during delivering services. If all workers implement Quality Environment SS as a daily activity, work definitely become faster and easier. In sustaining SS Practice as a work culture, the organization requires practical initiative to move their employees. This study carried out by researcher is to develop an understanding about the impact of Quality Environment SS Enhance Service Performance in Malacca State Government. It shows on how organizations have successfully implement Quality Environment give impact to organization in productivity, cost, and delivery service related to enhance the Service Performance. |
| format |
Thesis |
| qualification_name |
Master of Philosophy (M.Phil.) |
| qualification_level |
Master's degree |
| author |
Abdul Rahman, Siti Hajar |
| author_facet |
Abdul Rahman, Siti Hajar |
| author_sort |
Abdul Rahman, Siti Hajar |
| title |
Quality environment 5S enhance service performance: a case study in Malacca State Government |
| title_short |
Quality environment 5S enhance service performance: a case study in Malacca State Government |
| title_full |
Quality environment 5S enhance service performance: a case study in Malacca State Government |
| title_fullStr |
Quality environment 5S enhance service performance: a case study in Malacca State Government |
| title_full_unstemmed |
Quality environment 5S enhance service performance: a case study in Malacca State Government |
| title_sort |
quality environment 5s enhance service performance: a case study in malacca state government |
| granting_institution |
Universiti Teknikal Malaysia Melaka |
| granting_department |
Faculty of Technology Management and Technopreneurship |
| publishDate |
2013 |
| url |
http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf |
| _version_ |
1776103091557367808 |