The mediating effect of patient satisfaction between health clinic service quality and patient loyalty

Malaysia is coming close to developed status and stated that healthcare industry is a prominent industry with the capability to generate income. Nowadays, patients have freedom of choice in healthcare providers either public or private sector. The loyal of patients is considered as a key business su...

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Bibliographic Details
Main Author: Hamdan, Nur Salsabilah
Format: Thesis
Language:English
English
Published: 2021
Subjects:
Online Access:http://eprints.utem.edu.my/id/eprint/26003/2/The%20mediating%20effect%20of%20patient%20satisfaction%20between%20health%20clinic%20service%20quality%20and%20patient%20loyalty.pdf
http://eprints.utem.edu.my/id/eprint/26003/3/The%20mediating%20effect%20of%20patient%20satisfaction%20between%20health%20clinic%20service%20quality%20and%20patient%20loyalty.pdf
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