A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments

Service excellence is a new paradigm in Malaysian local governments that is responsible for waste management including cleaning and garbage collection as part of facilities management services. Urbanisation has created a quest for excellent services which is associated with change in consumption pat...

Full description

Saved in:
Bibliographic Details
Main Author: Umar, Mohammed Akilu
Format: Thesis
Language:English
English
English
Published: 2018
Subjects:
Online Access:http://eprints.uthm.edu.my/213/1/24p%20MOHAMMED%20AKILU%20UMAR.pdf
http://eprints.uthm.edu.my/213/2/MOHAMMED%20AKILU%20UMAR%20COPYRIGHT%20DECLARATION.pdf
http://eprints.uthm.edu.my/213/3/MOHAMMED%20AKILU%20UMAR%20WATERMARK.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!