The relative importance of trust and usable website design in building e-loyalty intention on internet banking : a case of Maybank2U.com
In e-commerce, loyal customers are considered extremely valuable. The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many banks. Since online transactions involve many uncertainties for the customer...
Saved in:
Main Author: | Abdul Hamid, Nor Aziati |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2005
|
Subjects: | |
Online Access: | http://eprints.uthm.edu.my/9861/1/24p%20NOR%20AZIATI%20ABDUL%20HAMID.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Determinants of loan loss provisions on commercial banks in Malaysia
by: Mohd Isa, Mohd Yaziz
Published: (2014) -
The mediating effect of operational risk management between business attributes and competitive advantage: exploratory study (survey) in the Iraqi Banking Sector
by: Falih, Falah Saleem
Published: (2022) -
Examining Attributes of Mobile Banking And Its Success in Malaysia
by: Goh, Dianne Ming Hui
Published: (2019) -
Factors influencing the adoption of mobile banking among generation Y in Malaysia
by: Ur Rehman, Zahoor
Published: (2019) -
Faktor-faktor pemilihan pekerja dalam industri perbankan
by: Ameerudin, Roslina
Published: (2001)