Kajian punca berlakunya jurang persepsi di antara pengguna dan penyedia perkhidmatan dalam kontrak pengurusan fasiliti
Service Level Agreement (SLA) is document which specify the level of services. In facilities management context, SLA is both a process and a document. The service level agreement process involves the customer and service provider agreeing on suitable targets for particular services. Fulfil the user...
Saved in:
主要作者: | |
---|---|
格式: | Thesis |
语言: | English |
出版: |
2010
|
主题: | |
在线阅读: | http://eprints.utm.my/id/eprint/26815/1/EdiaminbinismailMFGHT2010.pdf |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|