An integrated service architecture framework for information technology service management and enterprise architecture

Today, IT service providers are faced with the demands and challenges in implementation of different IT frameworks/standards in the same organization, which are intended to align business and IT investments to provide IT governance. This requirement has gained more attention in IT Service Management...

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Bibliographic Details
Main Author: Nabiollahi Najafabadi, Akbar
Format: Thesis
Published: 2012
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