Criteria and processes of handling customer complaint in facility management

Handling customer complaint is one of an important activity in delivering Facility Management services. Facility Management main elements are people, place, process and technology. Dealing with people is the most challenging part as different people may have different need, different background, dif...

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Bibliographic Details
Main Author: Omar, Amir Farid
Format: Thesis
Language:English
Published: 2013
Subjects:
Online Access:http://eprints.utm.my/id/eprint/33113/1/AmirFaridOmarMFGHT2013.pdf
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