Improving the documentation of user’s requirements for e-service systems using service responsibility tables
Popularity of the internet has caused an increase in the demand and usage of e-service systems. E-Service is defined as acts or performances that are delivered through electronic devices and networks to help people complete tasks, solve problems, or conduct transactions. The nature of e-service pose...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://eprints.utm.my/id/eprint/35860/5/IbrahimSalihuAnkaMFSKSM2013.pdf |
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