Improving the documentation of user’s requirements for e-service systems using service responsibility tables

Popularity of the internet has caused an increase in the demand and usage of e-service systems. E-Service is defined as acts or performances that are delivered through electronic devices and networks to help people complete tasks, solve problems, or conduct transactions. The nature of e-service pose...

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Main Author:	Anka, Ibrahim Salihu
Format:	Thesis
Language:	English
Published:	2013
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/35860/5/IbrahimSalihuAnkaMFSKSM2013.pdf
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spelling	my-utm-ep.358602017-09-12T06:18:57Z Improving the documentation of user’s requirements for e-service systems using service responsibility tables 2013-01 Anka, Ibrahim Salihu QA75 Electronic computers. Computer science Popularity of the internet has caused an increase in the demand and usage of e-service systems. E-Service is defined as acts or performances that are delivered through electronic devices and networks to help people complete tasks, solve problems, or conduct transactions. The nature of e-service poses challenges in analyzing and developing the e-service systems. In recent years, UML as a tool used for analyzing systems has been criticized by several researchers and practitioners for its complexity and lack of comprehension. This has caused difficulties in using UML to analyse e-service system. As a result of this, Service Responsibility Tables (SRT) has been proposed to be used for analyzing e-service systems. Service responsibility tables is a light weight analysis tool was developed based on the concept of service value chain framework, which focuses on the activities and responsibilities of both service providers and customers based on the broad observation that service tends to be co-produced by service producers and service consumers. This research investigates the usability of SRTs as an informal language and light weight analysis tool for analyzing e-service systems, using Graduate Studies Management System (GSMS) as a case study and presents the evaluation of the tool by the users. Furthermore, the research proposed a heuristics approach for transforming the SRTs into activity diagrams and sequence diagram. From the evaluations, we found that the proposed heuristic approach could increase the involvement of users in requirements determination process and hence improve the documentation of users’ requirements for e-service systems. 2013-01 Thesis http://eprints.utm.my/id/eprint/35860/ http://eprints.utm.my/id/eprint/35860/5/IbrahimSalihuAnkaMFSKSM2013.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:69980?site_name=Restricted Repository masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Anka, Ibrahim Salihu Improving the documentation of user’s requirements for e-service systems using service responsibility tables
description	Popularity of the internet has caused an increase in the demand and usage of e-service systems. E-Service is defined as acts or performances that are delivered through electronic devices and networks to help people complete tasks, solve problems, or conduct transactions. The nature of e-service poses challenges in analyzing and developing the e-service systems. In recent years, UML as a tool used for analyzing systems has been criticized by several researchers and practitioners for its complexity and lack of comprehension. This has caused difficulties in using UML to analyse e-service system. As a result of this, Service Responsibility Tables (SRT) has been proposed to be used for analyzing e-service systems. Service responsibility tables is a light weight analysis tool was developed based on the concept of service value chain framework, which focuses on the activities and responsibilities of both service providers and customers based on the broad observation that service tends to be co-produced by service producers and service consumers. This research investigates the usability of SRTs as an informal language and light weight analysis tool for analyzing e-service systems, using Graduate Studies Management System (GSMS) as a case study and presents the evaluation of the tool by the users. Furthermore, the research proposed a heuristics approach for transforming the SRTs into activity diagrams and sequence diagram. From the evaluations, we found that the proposed heuristic approach could increase the involvement of users in requirements determination process and hence improve the documentation of users’ requirements for e-service systems.
format	Thesis
qualification_level	Master's degree
author	Anka, Ibrahim Salihu
author_facet	Anka, Ibrahim Salihu
author_sort	Anka, Ibrahim Salihu
title	Improving the documentation of user’s requirements for e-service systems using service responsibility tables
title_short	Improving the documentation of user’s requirements for e-service systems using service responsibility tables
title_full	Improving the documentation of user’s requirements for e-service systems using service responsibility tables
title_fullStr	Improving the documentation of user’s requirements for e-service systems using service responsibility tables
title_full_unstemmed	Improving the documentation of user’s requirements for e-service systems using service responsibility tables
title_sort	improving the documentation of user’s requirements for e-service systems using service responsibility tables
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2013
url	http://eprints.utm.my/id/eprint/35860/5/IbrahimSalihuAnkaMFSKSM2013.pdf
_version_	1747816373456732160

Improving the documentation of user’s requirements for e-service systems using service responsibility tables

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