Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry
Service quality has become prime part of all highly developed organization’s strategic plan. Higher attention on service quality has resulted in increasing profit of an organization. Airline services has possesses all the features of service industry such as tangible, reliability, responsiveness, as...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | English |
| 出版: |
2010
|
| 主題: | |
| 在線閱讀: | http://eprints.utm.my/id/eprint/40667/5/SangeethaBalasubramaniamMFPPSM2010.pdf |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|