Integrating social customer relationship management into customer relationship management processes in academic library

Integrating social customer relationship management into customer relationship management processes in academic library

Social Customer Relationship Management (SCRM) is a novel concept that unites social media technology with customer relationship management. It is essential that libraries in academic environments and their members require some specific means to strengthen the related communications between instruct...

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书目详细资料
主要作者:	Alilou, Farima
格式:	Thesis
语言:	English
出版:	2014
主题:	TK7885-7895 Computer engineer Computer hardware
在线阅读:	http://eprints.utm.my/id/eprint/47984/25/FarimaAlilouMFC2014.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

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