Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)

Quality Management System (QMS) is intended to ensure that the products facilities and services provided are meeting the needs and satisfy customer satisfaction and also helps to assist, maintain and improve the quality of existing in the organization FM. QMS can be achieved through the strategy and...

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Main Author:	Nooradzhar, Fathin Shahiera
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/53613/1/FathinShahieraNooradzharMFGHT2015.pdf
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id	my-utm-ep.53613
record_format	uketd_dc
spelling	my-utm-ep.536132017-10-08T09:04:02Z Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM) 2015-09 Nooradzhar, Fathin Shahiera HD28 Management. Industrial Management Quality Management System (QMS) is intended to ensure that the products facilities and services provided are meeting the needs and satisfy customer satisfaction and also helps to assist, maintain and improve the quality of existing in the organization FM. QMS can be achieved through the strategy and it cannot be achieved abruptly without a good planning and strategy. In the modernization of the world, interest in implementation of QMS of an organization is growing from year to year because it can ensures the consistency and guarantee the quality of the product. The purpose of this study is to address the Critical Success Factor (CSF) for implementing Quality Management System (QMS) in Facilities Management (FM) organization. The objectives of this research are to identify the Success Factor for the QMS implementation and to determine CSF for QMS implementation. Initial investigation including literature search and experts’ opinion within facilities management team identified and confirmed twelve CSF of QMS which are top management commitment, leadership, commitment from staff, teamworking, staff training, continuous improvement, performance management, communication, IT skills, financial, organizational culture and quality planning. Having confirmed the construct, experts’ is sought to develop the relationship among the QMS’s CSF. Structural Self-Interaction Matrix (SSIM) is used to collect the opinions and using the Interpretive Structural Modelling (ISM) methodology, the opinion are converted into binary reachability matrix. Two things are developed using the reachability matrix which are driving power and dependence diagram and the ISM based structural model for QMS’s CSF. 2015-09 Thesis http://eprints.utm.my/id/eprint/53613/ http://eprints.utm.my/id/eprint/53613/1/FathinShahieraNooradzharMFGHT2015.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Geoinformatiom and Real Estate Faculty of Geoinformation and Real Estate
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Nooradzhar, Fathin Shahiera Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)
description	Quality Management System (QMS) is intended to ensure that the products facilities and services provided are meeting the needs and satisfy customer satisfaction and also helps to assist, maintain and improve the quality of existing in the organization FM. QMS can be achieved through the strategy and it cannot be achieved abruptly without a good planning and strategy. In the modernization of the world, interest in implementation of QMS of an organization is growing from year to year because it can ensures the consistency and guarantee the quality of the product. The purpose of this study is to address the Critical Success Factor (CSF) for implementing Quality Management System (QMS) in Facilities Management (FM) organization. The objectives of this research are to identify the Success Factor for the QMS implementation and to determine CSF for QMS implementation. Initial investigation including literature search and experts’ opinion within facilities management team identified and confirmed twelve CSF of QMS which are top management commitment, leadership, commitment from staff, teamworking, staff training, continuous improvement, performance management, communication, IT skills, financial, organizational culture and quality planning. Having confirmed the construct, experts’ is sought to develop the relationship among the QMS’s CSF. Structural Self-Interaction Matrix (SSIM) is used to collect the opinions and using the Interpretive Structural Modelling (ISM) methodology, the opinion are converted into binary reachability matrix. Two things are developed using the reachability matrix which are driving power and dependence diagram and the ISM based structural model for QMS’s CSF.
format	Thesis
qualification_level	Master's degree
author	Nooradzhar, Fathin Shahiera
author_facet	Nooradzhar, Fathin Shahiera
author_sort	Nooradzhar, Fathin Shahiera
title	Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)
title_short	Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)
title_full	Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)
title_fullStr	Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)
title_full_unstemmed	Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)
title_sort	faktor kejayaan kritikal (csf) bagi pelaksanaan sistem pengurusan kualiti (qms) di organisasi pengurusan fasiliti (fm)
granting_institution	Universiti Teknologi Malaysia, Faculty of Geoinformatiom and Real Estate
granting_department	Faculty of Geoinformation and Real Estate
publishDate	2015
url	http://eprints.utm.my/id/eprint/53613/1/FathinShahieraNooradzharMFGHT2015.pdf
_version_	1747817594514046976

Faktor kejayaan kritikal (CSF) bagi pelaksanaan sistem pengurusan kualiti (QMS) di organisasi pengurusan fasiliti (FM)

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