Effect of knowledge sharing on organizational performance through customer satisfaction in the Malaysian banking industry
Recent continuous instabilities in financial markets have led banks to regulate themselves to violent and aggressive market while struggling for growth, and maintaining their profits. Previously, banks were relying on products for improving their profit margins however, currently they are focusing o...
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Online Access: | http://eprints.utm.my/id/eprint/54697/1/MaziarAzimzadehIraniPIBS2015.pdf |
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