Persepsi pelanggan terhadap aplikasi perjanjian tahap perkhidmatan dalam pengurusan penyelenggaraan fasiliti di institusi pengajian tinggi

A quality and systematic maintenance management will definitely give good impact and help to establish a good name for service provider and the stakeholder. To ensure the quality of services are sustained and appreciated by the customers, a mechanism has been introduced which known as Service Level...

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Bibliographic Details
Main Author: Kadir, Zanariah
Format: Thesis
Published: 2007
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