Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley

Customer satisfaction is a very popular concept in many industries nowadays including housing industry. In order to enhance quality in the housing industry, the government has introduced CIS 2 as the minimum standardisation requirement for low cost housing. The objective of the survey is to determin...

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Bibliographic Details
Main Author: Abu Bakar, Faizah
Format: Thesis
Published: 2008
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